Industry Leading Support and Service
With its 40 years of experience, PELLENC has developed a network of over 800 qualified professionals, available and ready to help you anywhere in the world. As such, each PELLENC customer is guaranteed access to both a sales department that is present to offer advice on the tools best suited for the job and the financing or leasing solutions corresponding to their situation. The PELLENC network is also there to ensure a local after-sales service for maintenance of PELLENC tools in order to ensure their future performance.
Certified original parts
To increase the life of your equipment and ensure its warranty coverage, PELLENC recommends that you only use certified original PELLENC parts and consumables. Your authorized PELLENC dealer will be able to inform you about the wear parts replacement program for your tools and equipment.
Training
PELLENC is an approved Training Organization and offers a full program of technical training for its dealers and drivers of PELLENC machines.
In 2012, PELLENC created a training center with a hall of machines to be used in training, visual technical equipment, and training documents for the implementation of these programs. The integration of these means allows for the effective combination of hands-on learning with the theoretical training.
All PELLENC trainers are technical experts who have been confronted with situations in the field, and on our customers’ sites.
Every year 1,000 training sessions are organized by PELLENC, representing 6,000 hours of training aimed at maintaining the expertise of the PELLENC network of technicians and optimizing the operation and maintenance of PELLENC machinery, equipment, and tools by their users.
After-Sales Department
The PELLENC After-Sales Service is located in all major wine growing regions in the United States and provides technical support to the PELLENC network of authorized dealers to the benefit of its end users.
PELLENC provides technical support to its dealer network 5 days per week throughout the year and everyday during the harvesting season. The PELLENC’s After Sales Service technicians all have superior technical training and proven skills gained after many years of working in the field. They regularly attend internal training sessions in order to maintain their level of expertise, especially when new technologies are developed.
Maintenance
The PELLENC network of dealers are authorized to repair the PELLENC tractors, vineyard equipment, winery equipment and battery powered hand tools(*). The annual maintenance operations performed as recommended by PELLENC ensure the equipment’s durability over time and help optimize productivity. All information concerning annual maintenance operations are available from your PELLENC dealer.
(*) Some dealers in the United States do not offer all Pellenc products.
